We make every effort to provide efficient and effective services to customers but sometimes mistakes are made and we will make sure to resolve the complaint within almost five working days. We make sure that your complaint is treated fairly and with complete respect. So, in case you have any complaint and suggestions regarding how we can enhance our services then you can email us at ms9.limited@gmail.com

From Monday to Friday, we open from 9:00 am to 6:00 pm. In addition to this, our website is open for 24 hours a day and 365 days a year.

Yes, it is possible as during check out you will get an option to alter the delivery address.

We make sure to dispatch all goods within 24 hours (the UK only) through the delivery partners. Generally, these services are delivered on 3 to 5 working days while it can take more time occasionally that depend on the delivery service you choose. The orders must be placed by 2:00 pm dispatched on that day

Your order will be sent immediately to our warehouse for the delivery process at the time when you click on “submit order”. So, there are no chances to amend your order after this stage but you can also send us an email on ms9.limited@gmail.com and we will try our best to amend your order if it is possible

Yes, it is possible to return the item if you order an incorrect item or you are no longer wanted the goods then we will assure to offer a full exchange or refund within the 30 days of purchase but the items are returned if it is in good condition and packaging. It is essential for you to return the items along with the copy of the invoice and make sure to describe the reason for the return.
WHAT CAN I DO IF I HAVE BEEN DELIVERED AN INCORRECT ITEM?
We have a strict checking and control procedure in our warehouse and it is unlikely to have any error while delivery. But sometimes mistakes can be made and if it happens with you then please inform us within the 14 days and we will surely send you a return label and you can get your order as soon as possible at no additional charges.
WHAT DO I DO AS MY ORDER HAS BEEN DELIVERED AND ARE DAMAGED?
Firstly, you need to sign for the date and time for every package that we deliver to you. If the package looks damaged then you can refuse the delivery and if it has been damaged by the carrier then you are not signed for examine then we are not held liable or make a claim with the carrier. You need to inform us instantly by making a phone call or via e-mail for any damaged goods.